[转帖]外呼时，外呼失败报1153错误

谭建新 2016-10-12 08:03:22

外呼时，CallOutEX方法，如果报OnCallOutFailure: Code:1153，错误原因为座席号码不存在，或者座席号码网络有问题，总之是呼座席呼不通，如果报OnCallOutFailure: Code:1163，错误原因为呼出的号码不存在，或者呼出的号码不能出中继，总之就是呼不通。
外呼失败可能产生的原因：
1） 1168（用户不应答）：当外呼的用户一直没有接听。
2） 1164（被叫忙）：当外呼的用户在通话时候外呼，且外呼用户的手机不支持通话过程中等待接听新呼叫
3） 1169（被叫拒绝）：当外呼的用户在通话时候外呼，且若外呼用户的手机支持通话过程中等待接听新呼叫
4） 1138（被叫挂机）：被叫不在线，如被叫用户关机状态。
5） 104（超时）：外呼时候坐席在超时时间内不摘机。超时时间在TimeOut属性，需要在外呼函数调用前设置TimeOut属性的值。但由于平台控制坐席外呼时候坐席话机需要10秒内摘机，否则话机断连，为了使坐席话机超时与坐席超时同步，TimeOut属性需要设置10秒内。（注意TimeOut属性是毫秒为单位）
6） 1153：座席的话机网络连接异常，或虽然网络正常但呼叫无法分配到该话机，或坐席摘机后到客户接通前坐席挂机。

这个在外呼的时候很有用的，很多运营管理人员都要分析电话外呼失败的原因。

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kuangshikeji 2016-10-20

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这个在外呼的时候很有用的

赵4老师 2016-10-17

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这不拿出来晒晒怕发霉嘛。

谭建新 2016-10-14

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赵老师私藏很多珍品呀

赵4老师 2016-10-13

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-----------------------------------------------------------------------------------------------
ISDN

0x00  "Valid cause code not yet received"
0x01  "Unassigned (unallocated) number"
0x02  "No route to specified transit network"
0x06  "Channel unacceptable"
0x10  "Normal call clearing"
0x11  "User busy"
0x12  "No user responding"
0x13  "No answer from user"
0x15  "Call rejected"
0x16  "Number changed"
0x1B  "Destination out of order"
0x1C  "Invalid number format (incomplete number)"
0x1D  "Facility rejected"
0x1E  "Response to STATUS ENQUIRY"
0x1F  "Normal, unspecified"
0x21  "Circuit out of order"
0x22  "No circuit/channel available"
0x26  "Network out of order"
0x29  "Temporary failure"
0x2A  "Switching equipment congestion"
0x2B  "Access information discarded"
0x2C  "Requested circuit/channel not available"
0x2D  "Call preempted"
0x32  "Requested facility not subscribed (see Q.850)"
0x34  "Outgoing call barred"
0x36  "Incoming call barred"
0x3A  "Bearer capability not presently available"
0x3F  "Service or option not available, unspecified"
0x41  "Bearer capability not implemented"
0x42  "Channel type not implemented"
0x45  "Requested facility not implemented"
0x51  "Invalid call reference value"
0x52  "Identified channel does not exist"
0x58  "Incompatible destination"
0x5F  "Invalid message, unspecified"
0x60  "Mandatory information element is missing"
0x61  "Message type non-existent or not implemented"
0x62  "Message not compatible with call state or message type non-existent or not implemented"
0x63  "Information element non-existent or not implemented"
0x64  "Invalid information element contents"
0x65  "Message not compatible with call state"
0x66  "Recovery on time expiry"
0x67  "Invalid length for information element"
0x6F  "Protocol error, unspecified"
0x7F  "Interworking, unspecified"
0x4F  "Service or option not implemented, unspecified"

-----------------------------------------------------------------------------------------------
SIP

200   "OK"
400   "BadRequest"
401   "Unauthorized"
402   "PaymentRequired"
403   "Forbidden"
404   "NotFound"
405   "MethodNotAllowed"
406   "NotAcceptable"
407   "ProxyAuthenticationRequired"
408   "RequestTimeout"
410   "Gone"
413   "RequestEntityTooLarge"
414   "RequestUriTooLong"
415   "UnsupportedMediaType"
416   "UnsupportedURIScheme"
420   "BadExtension"
421   "ExtensionRequired"
423   "IntervalTooBrief"
480   "TemporarilyUnavailable"
481   "CallTransactionDoesNotExist"
482   "LoopDetected"
483   "TooManyHops"
484   "AddressIncomplete"
485   "Ambiguous"
486   "BusyHere"
487   "RequestTerminated"
488   "NotAcceptableHere"
491   "RequestPending"
493   "Undecipherable"
500   "ServerInternalError"
501   "NotImplemented"
502   "BadGateway"
503   "ServiceUnavailable"
504   "ServerTimeout"
505   "VersionNotSupported"
513   "MessageTooLarge"
600   "BusyEverywhere"
603   "Decline"
604   "DoesNotExistAnywhere"
606   "NotAcceptable"
800   "BYE"
801   "CANCEL"

谭建新 2016-10-12