RESUME
POSITION RECOMMENDED:
Apply For Position : PM ,Oracle
PERSONAL INFORMATION:
Name : ***
Gender : Male
Year of Birth : 1978
Expected Package : 20K/M
Location : ***
Phone Number : ***
E-Mail Address : ***
EDUCATION:
09/1997-07/2001 : *** university
Major in Computer and Applications
Bachelor Degree
CAREER SUMMARY:
06/2003-present : ShenZhen *** Co., Ltd
Project leader & Database DBA
09/2001-05/2003 : ShenZhen *** Co., Ltd
SoftWare developer
TRAINING & CERTIFICATION:
2006/5 Oracle DBA course
SKILL SET:
Technical & Specification: OCP
Project Management & Analyses: PL,DBA,PD
Programming: PL/SQL,T-SQL,ASP
DataBase: ORACLE 8I,ORACLE 9I
OS: WINDOWS,AIX 5L
SUMMARY:
Familiar with call center business, knows clients demand, good communication able to find balance between heavy demand and system structure
Excellent database management skill, design, improvement, and diagnostic, over 5 yrs of database management skill, OCP certificate holder
Excellent analytical, problem solving, and decision making skills.
Be able to work under pressure and willing to meet challenges.
WORKING EXPERIENCE:
06/2003-present : ***, Inc
Project leader & Database DBA
Responsibilities:
Meet dead line and Staff training
DB logical-design ,physical-design ,pl/ sql script as procedure, function, trigger etc.
DB performance tuning ,troubleshooting
Achievements:
06/2003- Now
Project Name: xxx Province Mobile Communication Company Call Center Custom software(onsite)
Responsibility: Project leader & Database DBA
Achievement:
Implementation of product development and enhancements, including: active participation in requirements analysis to ensure accurate identification and recognition of the essential issue under consideration.
Database design(DB data reach 20Tb,more 5000 tables, RAC architect, base upon AIX 5L OS), database install/update, database backup/restore( Veritas Netbackup tools),database tune, database troubleshooting etc.
Complicated sql scripts(mostly procedure, function ) for report subsystem, especially in high performance consideration.
Skilled in RAC, SQL LOAD, RMAN, PARTITION technologies, familiar with AIX, WINDOWS OS.
Support for the third companies products, chiefly in database interface specification for PCCW, ERICSSON and HP etc.
06/2005-12/2005 : ***, Inc
System Apply Engineer
Responsibilities:
Requirement Definition
System Apply
Achievements:
06/2005-12/2005
Project Name: XXX Province Mobile Communication Company Call Center Software -- Blue Pumpkin Director Enterprise
Responsibility: System Apply
Achievement:
Including Organization, Campaign, Multi Skill Module, Web Enable Self Service, Workforce Planning, Time off Manager, Real Time Agent Adherence , iSeat etc modules, making staff work more efficiently and promoting customer satisfaction level considerably.
Requirement Definition, System Design, Database Interface Specification ,Statistics Analysis,Data Load and PL/SQL Scripts.
08/2006-12/2007 : ***, Inc
System Architecter
Responsibilities:
System Design
Database Interface Specification
Data extract & Data transfer
Achievements:
08/2006-12/2007
Project Name: China Mobile Communication Company Business Analysis Support System(version 2.0)
Responsibility: System Design & Data Extract & Data Transfer
Achievement:
Taking charge of Key Performance Indicator(KPI) Calculation, Service Efficiency Analysis,Service Quality Analysis,Service Content Analysis,Service Program Analysis etc modules in xxx province branch company.
System Design, Database Interface Specification,Data extract, Data transfer and PL/SQL Scripts.
11/2007- : *** Inc
System Engineer
Responsibilities:
System Design
Technical Specification
Data Collection & Data Validation & Data Interaction
Achievements:
11/2007-
Project Name: China Mobile Communication Company First Customer Service System
Responsibility: System Design & Technical Specification
Achievement:
Taking charge of Service Data Collection,Service Data Analysis, Complaint Data Collection,ComPlaint Data Interaction etc modules.
System Design, Technical Specification,Data Collection,Data Interaction and PL/SQL Scripts.
09/2001-05/2003 : Shen Zhen XXX Co., Ltd
SoftWare developer
Responsibilities:
Requirement Definition
Applicaton Development
Ms SqlServer T-SQL Script
Achievements:
09/2001- 05/2003
Project Name: ZheJiang Road Transport Manage Software System
Responsibility: software developer
Achievement: Requirement Definition and Analysis, System Design, Programming and Testing,developed ASP web pages,MS SQLSERVER script.