MS正式员工－Office Support Engineer

chenyan870214 2008-12-15 03:58:45

JOB DESCRIPTION:
Reporting to GTSC-China Bizapp IW Team Manager, the Support Engineer is responsible for providing quality support for Microsoft Office System products.

Job description:

MAIN RESPONSIBILITIES:
 Provide timely code-level technical support on the problems and advisory service for Enterprise customers.
 Collaborate with Product team to create quicker issue resolution to achieve high customer satisfaction.
 Answer escalation questions and provide consulting service for internal colleagues from other branches.
 Learn advanced technologies and deliver high-level training internally and externally.

NATURE AND SCOPE:
 Provide direct contact from Microsoft to the customers via hotline and Email
 Be extremely accurate in the information and solutions provided to the customer.
 Decide among other things how best to satisfy each customer's needs in varying critical and non-critical situations.
 Maintain a high level of professionalism and quality when interacting with Microsoft customers.

Job Requirements:

Bachelor degree with at least 3 years of IT industry experience.
 Excellent coding skills for C++ and .Net managed code development. Be familiar with Office development.
Solid knowledge of Microsoft Office, Windows and networking is required.
 Experience in other Microsoft technologies, including Internet Information Services (IIS), SQL Server, .Net knowledge is desired.

Excellent communication skills to communicate with stake holders at different level internally and externally. Can coordinate resources across team on behalf the company to provide best support experience to customer under critical situation.
Can work under high pressure. Have the ability to manage time effectively. Can handle multiple tasks concurrently.
Highly disciplined. Can leverage processes and policy to work in a highly collaborative global environment.

 Excellent written and verbal English skill is a must. Fluent Cantonese is a plus.
Multinational company working experience is preferred.
Quick learning and good logic for troubleshooting and problem resolution.
 Hard working and great passion on new computer technology.
 MCSE preferred

工作地：上海
MSN：chencarrie@live.cn
邮箱：chencarrie@live.cn

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