Job Title : Sales Support Rep.
- Works with APAC Quoting team for General Sun's products configuration Support to internal sales/SE customer as to increase quote coverage of Sun. Manage and tracking Sales/SE configuration Inquiry
- Configuration inquiry support to APAC wide internal customer
- Maximize customer satisfaction to Sun Center Operation and virtual config team
- Has recent proven Unix enterprise server hardware support experience
- Has the ability of balance work load, quick learn from Web
- Bachelor or above degree holder in Computer Science or Electronic Engineering
- 1-3 Years IT industry experience or above is preferred
- Standard speak/read/write in Mandarin, English
This is a 6 months temp position.
- Provides hardware and software technical assistance in support of pre-sales efforts
- Investigates customers' solutions configuration requirements and provides the appropriate configurations/quotations and technical advices to Sales/SEs staff to meet customers' needs
- Scope of responsibilities cover support for pre-sales configuration/quotation activities for all sales in country/region. Provides technical advise and configuration/quotation instruction to partners. Quality of service render affects achievement of sales target of the office
- Delivers technical configuration/quotation to customers with sales staff. Provides a high level of customer satisfaction through the effective delivery of technical configuration support
- Assists services staff in services quoting
- Provides technical assistance to Sales/SEs in identifying feasible system configurations
- Provides assistance in response to queries received daily
- Acts as an interface between Sales/SEs and OA team, to ensure all quotations can be successfully booked in time
- Has the ability to handle the customer complaint by follow up the standard process
- Knows well about Sun's business model, Sun's hardware/software products, technology, service and education
- Bachelor of Computer Science or Electronic Engineering. 1 to 3 years of directly related IT industry experience will be more preferred, Master degree is a plus
- Possesses generalist knowledge of technical areas. Specialized skills and knowledge in Sun hardware and software are highly desirable
- Possesses good communication skills and customer interfacing skills
- Be fluent in English and Chinese
- Needs to be a self starter, capable of balancing workload and planning daily coverage
- Deal with Asia wide internal customers Sales/SEs and partner by means for dial tone and webtone, email and phone on support activities, as well as work with APAC Virtual configuration support team on Quote coverage.
Any query, pls. feel free to let me know, thanks.
Sun Microsystems, Inc.