[转帖]强制签出会有多少可能?
谭建新 2016-09-23 09:13:41 强制签出的四种情况:
第一种:质检员强制签出;成功会触发OnAgentForceOutSuccess事件;反之,触发OnAgentForceOutFailure事件。
第二种:手动签出;成功,触发OnSignOutSuccess;失败,触发OnSignOutFailure事件。
第三种:关闭座席程序;座席日志会有KillEventThread。
第四种:CCS断连;触发OnMediaServerDisconnected。
日志中的四种情况:
1. 质检员强制签出:
a) 成功:
[2012-02-06 18:35:30.303] Call OnReceiveForceoutMsg: MediaServerType:0
[2012-02-06 18:35:30.303] Call OnReceiveForceoutMsgEx: usSuccess:0 MediaServerType:0
[2012-02-06 18:35:30.319] Call OnReceiveMsg: MsgType:116
[2012-02-06 18:35:30.616] KillEventThread
[2012-02-06 18:35:30.616] Call OnForceOut
[2012-02-06 18:35:30.616] Call OnForceOutEx: wSuccess:0
[2012-02-06 18:35:33.303] CccGetEvent: RetVal:104
b) 失败:
[2012-02-01 16:07:27.948] CccAgentForceOut: WorkNo:1399 DesktopNo:1000
[2012-02-01 16:07:27.995] CccAgentForceOut: Rslt:18
[2012-02-01 16:07:27.995] Call OnAgentForceOutFailure
2. 手动签出
a) 成功:
[2012-02-06 18:27:42.703] KillEventThread
[2012-02-06 18:27:43.828] RmcExit returns SUCCESS.
[2012-02-06 18:27:43.828] Call OnSignOutSuccess
b) 失败:
[2012-02-01 16:07:30.073] Call OnSignOutExFailure
[2012-02-01 16:07:30.073] Call OnSignOutFailure
3. 关闭座席程序:
[2012-02-01 16:07:40.714] KillEventThread
[2012-02-01 16:07:40.807] CccLogoff WorkNo:1399 Rslt:0
[2012-02-01 16:07:42.885] CccGetEvent: RetVal:104
[2012-02-01 16:07:46.964] RmcExit returns SUCCESS.
[2012-02-01 16:07:46.964] CccDisConnectFromServer: Rslt:0
[2012-02-01 16:07:46.979] CtiApiExit
4. CCS断连:
[2012-02-06 18:17:26.663] Call OnMediaServerDisconnected