ITIL第三版中的核心指南,共6本书,包括:
0 - OGC - ITIL V3 - The Official Introduction to ITIL
1 - OGC - ITIL V3 -Service Strategy
2 - OGC - ITIL V3 -Service Design
3 - OGC - ITIL V3 -Service Transition
4 - OGC - ITIL V3 -Service Operation
5 - OGC - ITIL V3 - Continual Service Improvement
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