最新ITIL考试题库(中英对照版初级)

1、Which role is responsible for carrying out the activities of a process?下列哪个角色负责执行进程活动？A. Process owner 过程所有者B. Change manager 变更经理C. Service manager 服务经理D. Process practitioner 过程执行者D2、Which process or function is responsible for monitoring activi